We build IoT, AI, BigData and SaaS solutions to increase sales and reduce CS costs at HORECA.
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Monitors coffee consumption, detecting deviations, non-compliance and unauthorized movements. Improve the operational management of the coffee POS.
Homogenize the consumption experience for all your customers thanks to the centralized control of the brewing process. Protect your brand and the quality of your product.
Anticipate technical incidents and extend the lifetime of your equipment with preventive maintenance. Prioritize your SAT actions and avoid costly replacements.
Manage your Customer Service and Barista teams efficiently and reduce your service costs thanks to preventive planning. hkoffee focuses on control, you focus on generating value.
hkoffee measures...
The sales team needs to have total control over the coffee consumption of its customers in order to detect deviations or undesired behavior.
With hkoffee, you can identify consumption trends and detect deviations in real time, enabling quick corrective actions and adjusting contracts and customer investments according to actual needs.
The hkoffee software presents a detailed analysis by type of consumption, both seasonal and intraday, which facilitates an exhaustive control of each client and a precise follow-up of their commitments. In addition, hkoffee allows customized grouping of customers, providing the team with both a detailed and global view.
This global vision allows them to adjust investments and define better commercial strategies, optimizing openings and maximizing consumption potential based on detected trends.
Customer Service team needs to anticipate incidents with accurate data on machine and mill wear and tear. This allows them to plan maintenance visits based on real needs, optimizing their time and resources with greater efficiency in troubleshooting, acting before critical failures arise.
hkoffee performs continuous monitoring to provide early detection of potential failures, avoiding unplanned downtime, costly replacements and reducing equipment downtime.
Each technician has a digital field notebook to record each intervention performed, creating a complete history of each piece of equipment. The analysis of equipment performance makes it possible to foresee future incidents and adjust maintenance cycles according to the actual condition of the grinders and coffee machines.
CS technicians have instant access to all the information needed to make quick and efficient decisions, maximizing machine life and improving service quality.
The Barista team needs to ensure the consistency of each cup and compliance with the recipe established by the roaster to offer a homogeneous experience to all consumers.
hkoffee offers centralized and real-time control of the process, measuring key parameters of each coffee such as grind weight, brewing time and cup volume, ensuring a constant quality standard.
This automated control allows baristas to focus on providing added value to on-trade customers, eliminating the need for frequent face-to-face visits to monitor quality.
By reducing the time spent on manual control, baristas can optimize their work, offering a more efficient experience focused on what really matters: customer satisfaction.
As easy as connecting our IoT device to the local WiFi and giving it access to the Internet. It will self-provision the necessary firmware and start sending information about the coffee maker and grinders.
Data coming from your customers are processed at high speed, inserted into a big data repository and analyzed in a thousand ways, to calculate several statistical metrics relevant to you.
When you tap to the SaaS platform, you have at a click hundreds of metrics and graphs that describe the consumption behavior, quality and consistency with the recipe of each customer, as well as the useful life, breakdowns, alerts, etc. of your machines.
We design our metrics and graphs with a clear purpose: to provide you with actual information. With it you will be able to make business decisions at different levels: commercial, proactive maintenance, new product design, etc.
Combining 3 scenarios: data acquisition through sensors in HORECA; time-series ultra-fast storage and processing at Himikode; presentation of the information on any customer device.
We design sensors and IoT devices from scratch, which allows us to adapt to any industry situation and reduce the financial footprint in massive deployments.
If you cannot measure it, you cannot improve it. -William Thomson Kelvin
